Privacy Policy: SMS/Text Messaging

DLX Device Distribution Program

Last Updated: January 8, 2025

1. Introduction

This Privacy Policy explains how KC Digital Drive and the Digital Life Exchange (DLX) Device Distribution Program (collectively, “we,” “us,” or “our”) collect, use, store, and protect personal information when you opt in to receive text messages (SMS) from us as part of your participation in the DLX Device Distribution Program. By opting in to receive text messages, you agree to the terms of this policy.

2. Information We Collect

We may collect the following information in connection with our SMS program:

  • The mobile phone number you provide to receive SMS communications
  • Your name, if provided
  • Interaction data, including message delivery status, timestamps, and responses
  • Any other information you voluntarily provide through text message replies

We collect this information only when you choose to opt in and consent to receive text messages.

3. How We Use Your Information

  • Send informational messages related to device distribution, program updates, and support resources
  • Facilitate logistics such as reminders, surveys, or follow-up support
  • Improve our SMS communications and program services

We do not use SMS communications for unrelated marketing purposes.

4. Consent and Opt-In

To receive text messages, you must provide affirmative consent by opting in through a form, checkbox, or by texting a designated keyword to a program number.

Participation is voluntary and consent may be withdrawn at any time.

5. Opt-Out and Help

You can manage SMS preferences by replying:

  • STOP — Unsubscribe from SMS communications
  • HELP — Receive assistance or support information

After opting out, you will receive one final confirmation message.

6. Message Terms

  • Message frequency: Varies based on program needs
  • Carrier rates: Message and data rates may apply

7. Data Security and Retention

We implement reasonable administrative, technical, and physical safeguards to protect your personal information.

Information is retained only as long as necessary for program or legal requirements.

8. Sharing Your Information

We do not sell or share your phone number or SMS content for marketing purposes.

  • Service providers supporting SMS delivery
  • Legal authorities when required by law

9. Your Rights

  • Access or update your information
  • Request deletion of your data
  • Withdraw SMS consent

10. Contact Us

KC Digital Drive

Email: dlx@kcdigitaldrive.org
Phone: 816.200.0599
Address: 710 Central, Kansas City, MO 64105